Help wanted Our research, advice and campaigning are only possible with your input. Help us to help you and all consumers by sharing your experiences, questions and concerns on these topics:
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Shopping in the sales
Have you come unstuck shopping in the sales? For example, have you had a problem with returning faulty or unwanted goods, or not been able to get a refund?
Water pipes
We want to hear from you if you have bought insurance for water pipes.
Kettles
Have you replaced your kettle with a one cup, hot cup or quick cup? And if you have, do you love or loathe your new hot water dispenser? We are interested
to hear your experiences.
Extra insurance charges
Have you been hit with sneaky extra charges by your insurer? Maybe your car insurer charged you extra to change your address or for a duplicate policy document? Or did your home insurer charge a small fortune for paying by instalments or for changing your surname after you got married? Tell us your story.
Insurance issues
Have you had difficulties making a claim on a mobile phone insurance or credit card protection policy? Perhaps your claim was turned down unexpectedly? We would like to hear your stories.
Haggling in a shop
Have you haggled in a shop and managed to get a discount? We’d like to hear about how you did it, and any tips you have for successful haggling.
Buying glasses
What are your main concerns or questions when you come to buy glasses and/or contact lenses? What’s your experience of buying online, or wouldn’t it be something you’d consider?
Responses
To respond to any request here, click on the ‘Send us your views’ link or email helpwanted@which.co.uk and include the title in the subject box. Please include your name, day and evening phone numbers, email address and Which? membership number if you’re a member. You should be willing to appear in Which? magazines or online, with a photo.
We greatly appreciate your replies and read every one, but we regret that we cannot respond personally to them all.