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Analysis of pricing promotions at Boots and Superdrug

Which?'s response to the Department for Business and Trade's (DBT) call for evidence setting out that regulatory reforms must be driven by a robust, evidence-based approach that prioritises consumer protection and safety and highlighting opportunities to reform consumer enforcement for the benefit of consumers and businesses

Alternative Dispute Resolution (ADR) should make resolving consumer disputes quick, fair, and affordable - but in practice, it often falls short. Sue Davies, Head of Consumer Protection and Food Policy at Which?, sets out a blueprint for reform

Dangerous products for sale on online marketplaces

Which? response to the CMA’s consultation on its provisional decision in the veterinary services for household pets market investigation

Alternative Dispute Resolution (ADR) offers a way for consumers to find justice without the cost and complexity of going to court. In the UK, ADR plays a vital role in consumer protection, giving people a way to solve problems with businesses efficiently, without needing to go to court or rely on public authorities to step in. It isn’t a substitute for a robust public consumer enforcement system that deters businesses from breaching consumer law. But it should be a quick, fair, and accessible pathway for consumers to privately seek redress when they are unfairly treated. Yet, for too many, this system is broken. Our analysis shows that getting fair and effective redress remains far too difficult, with access to justice often depending more on the economic sector or the business involved than on the fairness of their claim