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Briefing documents

Which? regularly produces campaign briefings for the media. These cover the specific areas we campaign on.

Consumer Rights Directive

The European Commission adopted the proposal for a Directive on Consumer Rights on 8 October 2008. Which? is concerned that the Directive will lead to a potential loss of key rights for UK consumers. Which? is particularly worried about a number of ‘step backs’ for the UK consumer, including the loss of the primary right to reject faulty goods; and the six year limitation period for claiming for faulty goods being cut to two years.

Download the Consumer Rights Directive briefing PDF.

Consumer research on Energy Labelling

Latest research from Which? has found that British consumers much prefer the current A-G energy label rather than the new label proposed by the European Commission (EC). We are calling on MEPs to support the A-G label and ensure that it is adopted in all product categories.

Download the Energy Labelling briefing PDF.

Bamboozling Bills and Tariffs

New Which? research and an analysis of bills by the Plain English Campaign reinforces the need for drastic action to simplify energy bills and tariffs.

Download the Bamboozling Bills and Tariffs briefing PDF.

Smarten up the roll out

Which? would like to see a mandatory roll-out of portable wireless energy monitors alongside smart meters to provide consumers with real-time information that they can use to cut their usage and costs. We also want to ensure consumers are protected from shouldering the full cost.

Download the Smart Meters briefing PDF.