Health Regulation
- NHS constitution and new patient rights - Which? Response (PDF: 88Kb)
05 February 2010Which? supported the principles of the Constitution and the establishment of patient rights, but argued that patients can’t assert rights which they don’t know about. A public awareness raising initiative is long overdue.
- Guidance for registration (Care Quality Commission) – Which? Response (PDF: 97Kb)
24 August 2009Which? calls for more emphasis on patient-centric care, such as clearer guidance about the information given to service users, the need for providers to both involve service users and to seek and act on feedback obtained from them.
- Public Services Reform Bill (Scotland) – Which? Response (PDF: 79Kb)
12 August 2009Which? argues that the narrow definition of ‘independent healthcare service’ renders the regulatory approach contained in the Bill inconsistent and of limited practical improvement to consumers, particularly those opting to have cosmetic treatments.
- Quality reporting in the NHS - Which? Response (PDF: 72Kb)
26 March 2009Which? supports the commitment to increasing accountability to the public for the quality of NHS healthcare. Patient safety, clinical effectiveness and patient experience must be reflected equally in both the national and local indicators.
- NHS Constitution - Which? Response (PDF: 103Kb)
30 September 2008Which? stated that the NHS Constitution has the potential to empower patients and improve their access to redress, if they are given information and support to exercise their rights.The Constitution must be publicised, monitored, evaluated and acted upon.
- Framework for the registration of health and adult social care providers - Which? Response (PDF: 55Kb)
17 June 2008Which? stated that pro-activity and flexibility were essential. Service users’ interests should be put first. Gaps existed in the regulatory proposals. We were concerned about the interaction between the regulation of activity, location and registration.
- NHS next stage review - Which? Response (PDF: 45Kb)
23 January 2008Which? reported that a stalemate was obstructing meaningful, sustained improvement in patient care. Patients are reluctant to complain. Providers must act upon the views of patients, with greater systematic collection of patient views.
- Public and patient involvement in the NHS terms of reference - Which? Response (PDF: 98Kb)
10 January 2007Patient and public involvement should be at the heart of the NHS. We questioned the Government’s commitment to such engagement. Structures are important, but so is an NHS culture which supports openness and listening. There is much local variation.
- Healthcare professional regulation: Public consultation on proposals for change - Which? Response (PDF: 517Kb)
10 November 2006Which? argued that a single regulator would be the best way to achieve a system which is coherent, transparent, independent and fit for purpose both now and in the future. We supported a system of shared regulation between professionals and the public.
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