Which? policy
Which? policy underpins all the work we do to campaign for consumers.
The Which? mission is to make individuals as powerful as the organisations they have to deal with in their daily lives. We identify where consumers are experiencing problems, and through programmes of research, debate and consumer dialogue we develop effective, practical policy solutions.
Energy
All consumers should have access to a stable, secure and fairly priced energy supply, which they can manage through informed choices.
Environment
Consumers should have reliable information on the environmental impacts of products and services, so that they can make informed choices.
Food
All consumers should have access to safe, affordable, nutritious, and good quality food that enables healthy lifestyles and informed choices.
Health
Consumers should have access to quality health care and good information about it so that they can make decisions with confidence.
Housing
Buying or selling a house - the largest financial transaction many consumers make - should be free from needless expense, uncertainty and delay.
Information and communications technology
Information and Communication technologies are a vital part of the modern world. It is important to ensure consumers are protected and empowered.
Legal services
Legal services should be regulated to ensure that consumers are put at the heart of the system, with more choice and cost effective services.
Money
The financial services industry should be responsible, providing consumers with transparent, value-for money products that meet their needs.
Nanotechnology
Consumers should be empowered to make informed choices about nanotechnologies, reaping potential benefits and being protected from risks.
Regulation and consumer policy
Sensible and effective regulation should protect consumers and help markets to function more efficiently.
Scotland
All consumers should receive adequate protection, choice and rights with regard to areas which are devolved to the Scottish Parliament.
We work to develop effective, practical policy solutions.
Which? campaigns and advice
Find out more about our campaigns work.
Visit our advice section for help and information on a whole range of topics from personal finance to consumer rights.
Get in touch
What would you like to see in our policy section? Email the policy team to let us know.