Regulation and consumer policy

Sensible and effective regulation should protect consumers and help markets to function more efficiently.

Advertising

Working to improve the quality of information and ensure advertising is appropriate and responsible.

Working to promote competition, consumer rights, transparency and fairness, and ensure consumers have access to adequate redress mechanisms.

Working to ensure that the consumer's voice is heard at EU level and concerns are fed into the legislative process.

Working to ensure that consumer concerns are reflected in merger and competition enquiries.

Working to encourage sensible regulation and industry self-regulation whilst ensuring that the rights of consumers are protected.

Working to address market failures and enable informed decision-making through the use of our super-complaint powers.

Get advice on your rights when buying goods and services.

Let us know what you think of this section by emailing the policy team.