Regulation and consumer policy Super-complaints
- Payment Method Surcharges - Which? Super-complaint (PDF: 2127Kb)
30 March 2011This super-complaint is about the surcharges applied when customers pay with a credit or debit card. We argue that surcharges make advertised prices difficult to compare and that these surcharges are often excessive.
- "Rip-off" card surcharges: Consumers speak out - Which? - Super-complaint dossier (PDF: 1438Kb)
30 March 2011Which? presents the experiences of consumers faced with surcharges when paying for goods and services.
- Legal Services in Scotland - Which? Super-complaint (PDF: 221Kb)
01 May 2007Stated to the Office of Fair Trading that consumers in Scotland still don’t have the choice and competition in legal services that they need.
- Interest calculation methods - Which? Super-complaint (PDF: 237Kb)
01 April 2007Which? complained that differences in the way credit card interest rates were calculated had led to different interest charges to consumers despite the APR of credit cards being the same.
- Super-complaint on Northern Ireland banks - Which? Super-complaint (PDF: 348Kb)
01 November 2004Which? made the complaint that consumers banking in Northern Ireland faced poor price transparency, excessive charges, low interest rates, and similarities suggesting weak competition and co-ordinated conduct.
- Care home sector - Which? Super-complaint (PDF: 95Kb)
01 December 2003The supercomplaint outlined concerns with transparency of fees, cross-subsidy between publicly and privately funded residents, local dominance of purchasers and providers, lack of redress, independence of residents, and lack of reliable information.
- Private dentistry market - Which? Super-complaint (PDF: 55Kb)
25 October 2001Which? outlined concerns with transparency of prices, weak competitive pressure due to ineffective new entry and lack of access to NHS dentistry, and failure to follow British Dental Association guidance.
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