Which? Policy Travel and Transport

  • ATOL reform - Which? Response (PDF: 247Kb)
    15 September 2011

    Which? is supportive of the DfT's proposals as more consumers are covered if something goes wrong and the scheme will better reflect the way consumers take holidays. However, there are several holes in the system and potential areas of confusion.

  • Passenger representation and complaints handling - Which? Response (PDF: 225Kb)
    29 June 2011

    Which? welcomes the CCA's plans to create a new consumer body for the aviation industry and hopes it will take on board important consumer issues, particularly air passenger rights, airport regulation and the needs of passengers with reduced mobility.

  • Motor vehicle block exemption - Which? Response (PDF: 77Kb)
    18 September 2009

    Which? questioned the relaxation of competition rules for motor distribution, and the extent that large motor manufacturers are able to restrict passive sales or affect the independence of dealers.

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