Which? Policy underpins all the work we do to campaign for consumers
The Which? mission is to make individuals as powerful as the organisations they have to deal with in their daily lives. We identify where consumers are experiencing problems, and through programmes of research, debate and consumer dialogue we develop effective, practical policy solutions.
Sensible and effective regulation should protect consumers and help markets to function more efficiently
The financial services industry should be responsible, providing consumers with transparent, value-for-money products that meet their needs
All consumers should have access to safe, affordable, nutritious and good quality food that enables healthy lifestyles and informed choices
Consumers should have access to clear information and advice about public services such as education, health and social care and access to redress when things go wrong
All consumers should receive adequate protection, choice and rights with regard to areas which are devolved to the Scottish Parliament
Which? uses its super-complaint powers to address market failures and enable informed decision-making by empowering consumers
Consumers need transport services that provide safety, value for money, choice and information on travel rights and redress
Consumers need energy, water and telecom companies to offer them value for money, choice, easy switching and information on their rights to redress
We identify consumer issues and work to develop effective and practical solutions
The policy research that we do provides the foundations for Which? campaigns.
Read more about our Campaigns work and find out how we're fighting to get a better deal for consumers.
Get in touch
What would you like to see in our policy section? Email the policy team to let us know.