Which? Policy Housing

Renting roulette: Consumer experience of the lettings market (PDF: 2038Kb)
24 November 2012
Which?s in-depth research into the lettings market reveals bad practice, fairly high levels of dissatisfaction, unexpected fees and a lack of consumer protection that fails both landlords and tenants. Many tenants and landlords find themselves taking a gamble when it comes to choosing an agent.
Encouraging new business models: proposal to amend the EAA 1979 (BIS) - Which? - Consultation Response (PDF: 236Kb)
03 August 2012
In its response, Which? explains why we always welcome market liberalisation in any market so long as this comes in tandem with appropriate consumer protection but is unconvinced that the Estate Agents Act 1979 alone is the main blockage to market liberalisation, though we agree that the Act should be updated to reflect changes in the way the property market now works.
Repeal of Property Misdescriptions Act 1991 (BIS) -Which? -Consultation Response (PDF: 100Kb)
05 April 2011
Which? sets out why it does not think the Property Misdescriptions Act 1991 should be abolished.

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