Dealing with energy suppliers
- What to do if you’re switched to a new energy supplier by mistake
- When to claim compensation from your utility supplier
- How to deal with inaccurate gas and electricity bills, meter readings, and complaining
- What to do if your energy supplier won't sort out a problem
What's in this guide
Your rights
The laws and rules you can use to deal with energy problems.
How to complain
Step-by-step advice on complaining to energy companies.
Sample letters
Templates of letters you can use to complain to companies and the authorities.
Northern Ireland
How the law on energy suppliers differs in Northern Ireland.
FAQs
Commonly-asked questions and answers about energy suppliers.
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