Dealing with mobile phone problems
- We explain your rights with mobile phone contracts
- What shops should tell you when you sign up
- When you can cancel a contract
- How to keep your number if you switch mobile provider
- Where to complain about your mobile phone company
What's in this guide
Your rights
The laws and regulations you can use to deal with problems.
How to complain
Step-by-step guides to get the result you want.
Sample letters
Templates of letters you can use to complain to companies and the authorities.
FAQ
Commonly-asked questions and answers about mobile phone problems.
Cashback offers
Make sure you don't miss out on promised offers.
Mobile phone insurance
Knowing what you are - and aren't - covered for.