How to buy in sales
- Why reduced prices don't mean reduced shopping rights
- Shops can't try and limit your legal rights with items that have been reduced
- Trading standards officers can take action against retailers promoting sales that aren't genuine
- There are rules for sale prices, including showing how much prices have been cut
What's in this guide
Your rights - misleading sales
The laws that apply to sales to make sure that they're genuine.
Your rights – returning faulty sales goods
What you need to know about returning faulty sale goods.
How to complain about a sale
Step-by-step guide to help you complain about faulty sale goods.
Sample sale complaints letters
Templates of letters you can use to complain to companies and the authorities about a sale.
Frequently asked questions
Commonly asked questions and answers about buying in sales.