PharmacistsWhich? says
One in three visits had an unsatisfactory outcome
Our verdict
Although the situation has improved since 2004, we are concerned that one in three visits elicited an unsatisfactory outcome – especially given the proposals to extend the remit of pharmacies.
We encourage the pharmaceutical societies for Great Britain and Northern Ireland to ensure that all pharmacists comply with mandatory duties.
Having met with both societies, we are pleased that they have pledged commitment to support the profession in making improvements. The RPSGB has developed similar mystery shopping and training methods as a result of our 2004 research, and we look forward to this being rolled out nationwide and meaningful action being taken against those who fail to deliver.
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