Take it back
Your rights
The dos and don't of returning goods
Your rights categories
Buying goods & services
If you’ve bought something that you’re not happy with it, we’ll show you what you’re entitled to by law, and how to stick up for your rights.
- Buying tickets: your rights
- Christmas shopping last order dates
- Flight delays and cancellations: your rights
- Getting compensation for holiday problems
- Holiday rights
- How to bargain in shops
- How to buy double glazing
- How to buy in sales
- Mortgage exit fees explained
- Online auctions: your rights explained
- Online shopping and catalogue problems
- Returning unwanted gifts
- Trade associations explained
- Understanding the Consumer Credit Act
- Understanding the Sale of Goods Act
- What to do when shops go bust
- Your rights: buying second hand cars
- Your rights: pricing disputes
- Your rights when paying by credit card
How to make a complaint
If you’ve been treated unfairly by a retailer, company or organisation, we’ll arm you with the tools and information you need to make a complaint.
Rip-offs, scams & fraud
Find out what you can do and what your rights are if you’ve been ripped off or fallen victim to a scam – plus practical advice on how to avoid future cons.
Problem areas
Which? guides you through some of the most common consumer problems you might encounter, and offers expert advice on what you can do to solve them.
Your rights & the law
Read our easy-to-follow guides to the laws that affect your consumer decisions the most.
