Bugaboo Bee wheel safety alert Q&A

UPDATE: FEBRUARY 2012

In autumn 2011 a problem was identified with the front wheels of Bugaboo Bee pushchairs produced between January and September 2011.

Bugaboo suspended sales for a short period of time and sent out replacement wheels to those who had purchased a faulty model.

If you own a faulty model you can request a free replacement set of wheels via the Bugaboo website, or by emailing service.uk@bugaboo.com or phoning 0800 587 8265.

You can find out more about the problem in our Bugaboo Bee Q&A below, written at the time of the safety alert.

How to lock the wheels of the Bugaboo Bee

What has happened?

Bugaboo has identified a small risk that the Bee's front wheels could jam and the buggy could tip over.

To solve the problem, Bugaboo is sending a set of replacement wheels to owners of recently-purchased Bugaboo Bee pushchairs.

Bugaboo says the problem was caused when it changed the design of the Bee's wheels from metal bearing to plastic bearing in early 2011. This change was designed to add friction to the wheels and prevent wobbling, however it unintentionally increased the likelihood of the wheels not swivelling correctly.

Which Bugaboo pushchairs are affected?

Bugaboo Bee pushchairs produced between January 2011 and September 2011. If you bought a Bugaboo Bee during this period, read on to find out what you should do next.

Should I stop using my Bugaboo Bee?

No, but extra care should be taken when using it.

Bugaboo is advising Bugaboo Bee owners to lock the swivel wheels of their pushchair until they receive a new set of wheels.

This means that the front wheels will no longer swivel, so the pushchair will be harder to move.

The serial number can be found on the undercarriage of the Bugaboo Bee

I own an affected pushchair. What should I do?

Bugaboo will automatically send a free 'service solution' (including a replacement set of wheels) to Bee owners who have registered their pushchair with Bugaboo.

If you have not registered your pushchair you can contact Bugaboo using the contact details at the top of the page. 

You'll need to give Bugaboo the pushchair's serial number, which can be found underneath the pushchair seat.

You can also contact the retailer where you bought your pushchair and request that the wheels are sent to it instead.

How long will it take to receive a set of new wheels?

Bugaboo says it expects to send out wheel replacements in three to four weeks.

How well do Bugaboo pushchairs perform in Which? tests?

Bugaboo is a well-known brand and popular for its stylish buggies which are available in a range of bright, fashionable colours. Find out more about Bugaboo pushchairs.

Which? members can log in to read our Bugaboo buggy reviews, based on tough independent lab tests and the views of our parent panel. If you're not already a member, you can get instant trial access for £1. 

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