Pushchairs: Compare features & prices Mamas & Papas Tour review Back to Results

The Mamas & Papas Tour is billed as a light pushchair that's great for holidays and days out. Our durability, safety and pushchair usability tests reveal whether this really is the case.
Sign up to access the full review

What are customer views?

Customer views

It appears that you have JavaScript* switched off on your browser.

As a consequence, posting a customer rating and a view is unavailable. You can get guidance on how to enable JavaScript for your specific browser by performing a search on the internet.

*JavaScript is a programming language that is included on web pages to make them more interactive.

Posts (2)
User Image wrote:
Which.co.uk editor wrote:
Thanks for your comments about durability
We have taken on board your concerns about declining performance in lightweight pushchairs.

As a result, from November 2011, we will be increasing the length of our durability test considerably, going from 10,000 testing cycles in the irregular surface test to 72,000 cycles.

We hope that this will help to identify those models that will find it harder to cope with the rigours of everyday use.
Pros:
Cons:
13/2/2012 11:30 AM GST
User Image wrote:
isabellawella wrote:
Broken within 8 weeks - poor customer service
I bought this buggy as a spare and to use while on holiday as my day to day pushchair takes up a lot of room in the boot of the car.I have had it for 8 weeks and it has only had light use but it has broken already. The bolt that holds the seat to the chasis has come away and the seat is hanging off and the chasis collapses. Luckily my daughter was not in it at the time. I was warned about Mamas and Papas cutsomer service being terrible but I thought I would make my own mind up – I now wish I had listened to them!They refuse to refund me for the faulty buggy and are only willing to repair it as I bought it more than 30 days ago. I am really upset about this as I really don’t trust the buggy and feel that my daughters safety is being compromised.**BEWARE** IF YOU BUY A MAMAS AND PAPAS PRODUCT THEY WILL NOT GIVE A REFUND IF IT IS MORE THAN 30 DAYS OLD – EVEN IF IT IS DANGEROUS!! RUDE STAFF AND UNHELPFUL CUSTOMER SERVICE AND THEY ONLY HAVE AN 0845 NUMBER TO CONTACT THEM ON WHICH THEY MAKE MONEY ON!!
Pros:
Cons:
30/5/2011 10:34 AM GDT

By posting a view you are agreeing to abide by the Which? Acceptable Use Policy

Which? works for you