About the banking and credit campaign
- Banks are making big profits from unfair fees
- Which? is campaigning to put a stop to this
- Find out how you can get money back
Unfair overdraft charges
Thousands of people have claimed using our template letters
Banks are making millions from unauthorised overdraft fees but we think these charges are unfair as they’re typically much more than the cost to the bank.
With the April 2008 court victory for the Office of Fair Trading over the banks, it seems even more likely that customers will be able to claim back substantial amounts that they have paid in unauthorised overdraft fees over the years.
It's time to claim
It seems that the High Court agrees with this point of view, although the banks have appealed. However, the case seems to be going in the favour of consumers, so now is the time to organise claims for any unfair charges you've run up in the past.
Read our bank charges report to find out if you qualify and learn about the claims process.
Unfair credit card charges
It’s not just the banks that have been hitting consumers with high penalty fees – credit card companies have also been imposing steep rates on customers too. However, since April 2006 these charges have been capped at £12. The OFT rules that any charges over £12 would be presumed to be unfair, but you can still challenge charges of this amount.
If you’ve paid penalty fees to your credit card company you could be eligible to claim them back. Read our credit card charges report to find out more.