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Campaigns | Broadband speed

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A universal right to broadband

Today the Government announced plans to put access to broadband on a similar footing to other basic services, like water and electricity.


UK worst in Europe for delivering broadband speed promises

The UK is the worst in Europe for delivering the broadband speeds advertised by ADSL providers.

Virgin Media and SSE speak up against confusing broadband ads

Internet Service Providers Virgin Media and SSE have lent their support to our campaign against broadband ads that promise speeds that most customers will never see.

Virgin Media supports our broadband speed campaign

Virgin Media has come out in support of our campaign to end confusing advertising of broadband speeds.


ASA tells BT to give accurate speed estimates

The ASA has upheld a complaint from a BT customer who claimed they were misled as to the speed they could achieve on their line.

Thanks for voting in our poll

Sorry, you’re wrong - the speeds quoted in broadband ads only need to apply to 10% of customers. Yes, just 10% of customers.

Simpler broadband switching to help customers

Ofcom has announced measures to make it easier for customers to switch their landline and broadband provider in one simple step.


Have you ever haggled for a better broadband deal?

If you do one thing today, pick up the phone and call your broadband provider. Our latest investigation has shown it’s definitely worth getting in touch if you want a better deal.

One BT customer saved over £200 a year on her package after just one phone call. And they asked her to call back as soon as possible if she still wasn’t happy. This call was just one of 30 our mystery callers made to some of the UK’s biggest broadband providers.

An impressive 22 of these calls resulted in savings or better deals on the spot. They were offered deals including £12 off line rental every month for the next nine months (Sky), a half-price deal if we signed up for another 12-month contract (O2), and a free engineer visit to install the latest router (TalkTalk).

Take action

Sign our petition to end confusing broadband ads

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