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Campaigns | Broadband speed

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Queen’s Speech delivers wins for our broadband campaign

The Queen’s Speech today announced a plan to give you the right to automatic compensation when your broadband service goes down.

The Queen today delivered her 65th speech to parliament, where she set out the government’s legislative plans, including 20 Bills.

One of these is the Digital Economy Bill, which includes a range of wins for our Broadband Speed campaign.

Legal right to fast broadband

First up, every UK household will have a legal right to fast broadband. A universal service obligation will guarantee a 10Mbps speed.

The Queen told MPs and peers:

‘Measures will be brought forward to create the right for every household to access high speed broadband.’

Automatic compensation

The Bill will also include a right for customers to get automatic compensation when things go wrong with their broadband. Ofcom will also be compelled to publish more data about complaints and broadband speeds.

These are all wins for our campaign, which has the backing of more than 100,000 supporters, so we’re pleased to see these changes being taken forward by the government.

Now we need to see these changes to come into force as soon as possible.


A universal right to broadband

Today the Government announced plans to put access to broadband on a similar footing to other basic services, like water and electricity.


UK worst in Europe for delivering broadband speed promises

The UK is the worst in Europe for delivering the broadband speeds advertised by ADSL providers.

Virgin Media and SSE speak up against confusing broadband ads

Internet Service Providers Virgin Media and SSE have lent their support to our campaign against broadband ads that promise speeds that most customers will never see.

Virgin Media supports our broadband speed campaign

Virgin Media has come out in support of our campaign to end confusing advertising of broadband speeds.


ASA tells BT to give accurate speed estimates

The ASA has upheld a complaint from a BT customer who claimed they were misled as to the speed they could achieve on their line.

Thanks for voting in our poll

Sorry, you’re wrong - the speeds quoted in broadband ads only need to apply to 10% of customers. Yes, just 10% of customers.

Simpler broadband switching to help customers

Ofcom has announced measures to make it easier for customers to switch their landline and broadband provider in one simple step.


Have you ever haggled for a better broadband deal?

If you do one thing today, pick up the phone and call your broadband provider. Our latest investigation has shown it’s definitely worth getting in touch if you want a better deal.
Take action

Sign our petition to end confusing broadband ads

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