The Queen’s Speech today announced a plan to give you the right to automatic compensation when your broadband service goes down.
The Queen today delivered her 65th speech to parliament, where she set out the government’s legislative plans, including 20 Bills.
One of these is the Digital Economy Bill, which includes a range of wins for our Broadband Speed campaign.
First up, every UK household will have a legal right to fast broadband. A universal service obligation will guarantee a 10Mbps speed.
The Queen told MPs and peers:
‘Measures will be brought forward to create the right for every household to access high speed broadband.’
The Bill will also include a right for customers to get automatic compensation when things go wrong with their broadband. Ofcom will also be compelled to publish more data about complaints and broadband speeds.
These are all wins for our campaign, which has the backing of more than 100,000 supporters, so we’re pleased to see these changes being taken forward by the government.
Now we need to see these changes to come into force as soon as possible.
Today the Government announced plans to put access to broadband on a similar footing to other basic services, like water and electricity.
Virgin Media has come out in support of our campaign to end confusing advertising of broadband speeds.
Ofcom has announced measures to make it easier for customers to switch their landline and broadband provider in one simple step.