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Update

Complaints to the Big Six soar to a new high

18th June

The Big Six energy companies received a total of 1.7 million consumer complaints in the first quarter of 2014 alone. This is the highest number received in one single quarter since records began in 2012.

Npower received the highest number of complaints, with 83 for every 1,000 customers. In contrast, Scottish Power received the fewest complaints, with 13 for every 1,000 customers.

The number of complaints received by both SSE and British Gas has doubled over the past six months, joining Eon at around 30 complaints per 1,000 customers.

Low level of consumer trust

Our executive director, Richard Lloyd, said:

'Yet again millions of customers are being let down by poor service from the Big Six energy companies. This has to change.'

He added: 'If they want to improve the low level of consumer trust in the energy market, suppliers must up their game now, rather than wait for the results of a competition review.'

We're campaigning to Fix the Big Six, calling for radical reforms from the Government, Ofgem and the energy suppliers – you can help by signing our petition.

News

Ed Davey writes to energy suppliers

The Secretary of State for Energy, Ed Davey, today wrote to energy suppliers demanding that they provide more detailed information about the costs they pass onto their customers to deliver the ECO energy efficiency scheme.

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Energy market referred for full scale investigation

The outcome of the long-awaited energy market assessment was released this morning and it’s good news for the 45,000 of you who backed our Fix the Big Six campaign.

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SSE announces a price freeze

SSE has announced a price freeze until 2016 for all of its customers. In a win for our Fix the Big Six campaign, SSE has also announced plans to separate its retail and wholesale businesses.

Update

Budget 2014: Capping the Carbon Floor Price

19th March

The Chancellor is tackling the cost of the Carbon Floor Price in the 2014 Budget following our calls for action.

The Chancellor said: 'I am capping the Carbon Price Support rate at £18 per ton of CO2 from 2016-17 for the rest of the decade.'

Our executive director, Richard Lloyd said: 'A cap on the Carbon Floor Price is a win for all consumers and something we have long called for to take some of the pressure off rising energy bills.'

We’re now calling for more to be done to help hard pressed consumers manage their energy bills. So far more than 43,000 people have signed up to our Fix the Big Six campaign. We are calling for a full competition inquiry so that hard-pressed consumers can be confident that the market works well for them, as well as shareholders, and that the price they pay is fair. You can help by signing our petition.

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