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Complaints to the Big Six soar to a new high

18th June

The Big Six energy companies received a total of 1.7 million consumer complaints in the first quarter of 2014 alone. This is the highest number received in one single quarter since records began in 2012.

Npower received the highest number of complaints, with 83 for every 1,000 customers. In contrast, Scottish Power received the fewest complaints, with 13 for every 1,000 customers.

The number of complaints received by both SSE and British Gas has doubled over the past six months, joining Eon at around 30 complaints per 1,000 customers.

Low level of consumer trust

Our executive director, Richard Lloyd, said:

'Yet again millions of customers are being let down by poor service from the Big Six energy companies. This has to change.'

He added: 'If they want to improve the low level of consumer trust in the energy market, suppliers must up their game now, rather than wait for the results of a competition review.'

We're campaigning to Fix the Big Six, calling for radical reforms from the Government, Ofgem and the energy suppliers – you can help by signing our petition.

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