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Complaints to the Big Six soar to a new high

18th June

The Big Six energy companies received a total of 1.7 million consumer complaints in the first quarter of 2014 alone. This is the highest number received in one single quarter since records began in 2012.

Npower received the highest number of complaints, with 83 for every 1,000 customers. In contrast, Scottish Power received the fewest complaints, with 13 for every 1,000 customers.

The number of complaints received by both SSE and British Gas has doubled over the past six months, joining Eon at around 30 complaints per 1,000 customers.

Low level of consumer trust

Our executive director, Richard Lloyd, said:

'Yet again millions of customers are being let down by poor service from the Big Six energy companies. This has to change.'

He added: 'If they want to improve the low level of consumer trust in the energy market, suppliers must up their game now, rather than wait for the results of a competition review.'

We're campaigning to Fix the Big Six, calling for radical reforms from the Government, Ofgem and the energy suppliers – you can help by signing our petition.


Three days to switch energy suppliers

Households will be able to switch energy suppliers within three days by the end of 2014 under new rules from Ofgem.

The regulator has set out plans to improve the reliability of the switching process to improve consumer confidence to shop around for a better energy deal.

Our executive director Richard Lloyd said:

'Faster, easier switching would be welcome news for consumers trying to find a better energy deal.'

Ofgem has also proposed that next day switching should be in place by the end of 2018 at latest. Richard Lloyd added:

'Suppliers should introduce 24 hour switching as quickly as possible, under close scrutiny from Ofgem so that the cost to consumers of the new system do not spiral.'

We believe it is also essential that suppliers do more to introduce simple pricing so consumers can easily see the best deal for them before they switch.


Ed Davey writes to energy suppliers

The Secretary of State for Energy, Ed Davey, today wrote to energy suppliers demanding that they provide more detailed information about the costs they pass onto their customers to deliver the ECO energy efficiency scheme.


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Energy market referred for full scale investigation

The outcome of the long-awaited energy market assessment was released this morning and it’s good news for the 45,000 of you who backed our Fix the Big Six campaign.


SSE announces a price freeze

SSE has announced a price freeze until 2016 for all of its customers. In a win for our Fix the Big Six campaign, SSE has also announced plans to separate its retail and wholesale businesses.


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