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Campaigns | Broken energy market

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Scottish Power comes last for customer service

Energy firms Scottish Power and Npower have come last in our customer service poll of the UK’s 100 biggest brands.

We asked 3,501 UK consumers which companies were best and worst for customer service. Scottish Power was second to bottom last year, but this year came in last place with a customer score of just 59%. Npower wasn’t that far ahead with a score of 61%.

Our executive director Richard Lloyd said:

‘Long suffering customers deserve better, as once again essential services that we all rely on have been caught falling down on how they treat people.’

Are you put off by bad service?

Nearly nine in 10 people told us that poor customer service puts them off using a company again, so these energy suppliers have a clear incentive to offer a service that makes their customers smile.

Richard Lloyd added: 

‘Companies at the bottom of our survey should take note: make your customers seethe and you will pay the price.’

Sign our petition if you think customers deserve better from the big energy suppliers.


"A damning indictment" - Which? response to CMA findings

The Competition and Markets Authority has today recognised that the energy market is failing consumers, as it published its provisional findings and possible remedies for the energy market.


SSE announces cut to gas prices

26th January


npower cuts standard gas tariff

23rd January


Scottish Power reduces gas prices

4th December

Smart meter roll-out costs: industry responses

Yesterday we called on the Government to urgently cut the cost of the smart meter roll-out. Here’s a round-up of industry responses, including from the energy suppliers EDF and SSE.
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