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Campaigns | Fuel claims

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25th April 25 Apr

Which? gives evidence to Transport Select Committee

Our executive director Richard Lloyd today gave evidence to the Transport Select Committee on VW’s emissions scandal. 

During the session he pressed the Government to take urgent and immediate action.

Even though there has been further testing by the Government and VW, those impacted by the scandal are still none the wiser. Richard Lloyd called on the Government to stop sitting on any evidence that can help fully inform VW owners.

Compensation for UK owners

It’s been quite a different story in the US, where their government has acted quickly to hold VW to account. 

And separate to this, people simply cannot understand why VW has offered US consumers a goodwill payment whilst refusing to provide the same for UK customers.

The Transport Secretary must now intervene and stand up for UK consumers. If you agree with us, please sign our petition and then have your say in the comments below.


Mitsubishi admits falsifying fuel economy tests

Mitsubishi has admitted falsifying fuel economy data for more than 600,000 vehicles.


More cars break emissions limits

20th January

VW will not compensate UK owners

UK Volkswagen owners will not receive compensation for the emissions scandal, despite payouts being offered in the US. We’re urging VW to reconsider its position.

Your calls for action picked up by MP

During the Environmental Audit Committee's hearing, John McNally MP recently referred to our Fuel Claims campaign and its supporters when he questioned the Government on its actions in light of the emissions scandal.

Public trust in the car industry badly damaged

The effect of the VW scandal has spread beyond just those affected to owners of other cars.
15th October 15 Oct

Volkswagen's UK boss responds to our survey

The UK boss of Volkswagen, Paul Willis, has responded to our survey of VW car owners after being questioned by the Government's environmental audit committee.

Response from VW

Our survey of VW owners found that nine in 10 think owners of affected cars should get compensation. Three-quarters also said that they think the response from VW has been poor.

Asked about our survey, Mr Willis said:

'I agree that the level of information to customers’ needs to be faster and needs to improve.

'I have been very transparent and very honest in my communication with customers and we will continue to do so.

'The whole objective of fixing these vehicles is to make sure that the efficiency is in line with where we said it was and we will do that.'

We're urging VW to set out a clear timetable for redress for the owners of affected cars. Sign our petition to drive VW to take action.


Government plans to launch investigation into vehicle emissions

The government today said that it planned to launch an investigation into vehicle emissions.
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