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Campaigns | Fuel claims

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Update

Volkswagen owners demand compensation

15th October

With nine in 10 Volkswagen owners we surveyed demanding compensation, we're calling on VW to address redress.

In a survey of more than 2,000 VW diesel owners, nine in 10 think people impacted by the emissions-rigging scandal should get compensation, despite Volkswagen failing to confirm whether it will offer redress.

Anne told us: ‘This is the first time we have ever been able to afford new cars and sadly both of our new cars are affected. I’m really worried about the re-sale value now.'

When we asked VW owners about the most important factors when buying a car, 96% said fuel efficiency and 90% the environmental impact. These are both areas that have been undermined by the scandal.

In fact, over half said they would now be put off from buying a VW diesel car in the future.

VW writes to customers

Although VW has started to write to affected customers, the letters are short on detail and don’t mention redress. VW’s UK boss Paul Willis also refused to confirm whether they’d compensate customers when giving evidence to the Government's transport committee earlier in the week.

Our executive director Richard Lloyd said:

‘It’s outrageous that VW aren’t being clear with their customers about how and when they will be compensated.’

Compensation for car owners

We're urging VW to set out a clear timetable for redress for the owners of the 1.2 million cars affected. We also want the Government must closely monitor VW's next steps to ensure recalls and redress happen quickly and easily.

Do you think VW needs to address redress? Sign our petition to help convince the car maker to act.

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