Volkswagen's UK boss, Paul Willis, today faced the government's transport select committee in the face of the VW emissions scandal.
In it Mr Willis told a group of MPs that 400,000 UK cars needed their engines altered as well as a software fix. The rest of the 1.2 million cars affected in the UK will only need software modifications. This process will begin from next year, with VW reportedly already getting in touch with its customers.
Mr Willis apologised 'sincerely and unreservedly' for letting customers down and said that it 'will take all the necessary steps to regain trust'. He also added that VW had 'mishandled the situation'.
The car maker has now begun an 'independent wide-ranging investigation' to discover how the rigging of tests originated within the company.
There was no mention of redress for car owners, with Mr Willis saying that 'it's premature to talk about loss of value'.
Our executive director Richard Lloyd said:
'Admitting it mishandled the situation is only the start for Volkswagen Group UK. Consumers shouldn't have to wait months before being told what compensation they could be entitled to for any losses they've already faced.
'We now need the Government to put pressure on Volkswagen to set out a clear timeline for redress as soon as possible.'
If you agree that customers who've lost out due to VW's rigging of fuel tests should get redress, please join 67,000 others by signing our petition.