Kay reported First Choice's surcharge and they're changing their rules:
'I was surprised to read an article in Which? Magazine advising that it might not be lawful for companies to charge the amount they do for paying by card. I reported the details using Which?’s online tool. Which? contacted me to say that they challenged First Choice and the fee is going to be reduced. We are very happy with this result as holidays work out expensive enough as it is! Thanks Which?.'
1. Did the company charge you more than one surcharge per transaction? (For example, if buying flights, did it charge a surcharge for each ticket or each leg of the journey?)
2. If you paid on a credit card, was the surcharge more than 2% of the total transaction fee? (For example, for a £200 purchase, the credit card surcharge should be no more than £4.)
3. If you paid using a debit card, was the surcharge more than 50 pence?