Smart meter promise large

Our smart meter campaign

  • By 2020 there will be a smart meter in every home in the UK
  • We want companies to install yours quickly and conveniently
  • We're challenging companies not to use your installation as a sales pitch

What's in this guide

What is a smart meter?

Smart meters could help you save money and help the environment, and will make it easier for your supplier to read your meter.

The smart meter challenge

We're asking energy companies to accept our smart challenge – install your new meter without giving you the sales pitch.

Smart meter advice for consumers

What should happen during a smart meter installation, and why you shouldn't accept unwanted sales pitches.

The ideal smart meter installation

The ideal smart meter installation - what energy companies should do when they come to fit your smart meter. Contains video

Which? works for you