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Campaigns | Fees and charges

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Lifting the lid on sneaky fees and charges

24th July

Almost half the population have paid a fee or charge on a financial product or service in the last year, and two thirds think that companies use separate fees or charges to trick us into thinking that the cost is cheaper than it is.

These findings are backed-up by our car insurance investigation which finds that fees have been on the rise while premiums have been falling.

Insurance fees rise while premiums fall

Nearly half of the 28 car insurance providers we looked at have increased administration or cancellation fees since our previous survey three years ago, increasing by as much as 200% in one case.

We found Endsleigh's cancellation charge has tripled to £75, a huge 200% increase, while Churchill and Privilege have doubled theirs.

Six companies: Churchill, LV, More Than, Nationwide, Privilege and Saga - have increased fees to make changes to a policy by at least half, such as getting married, changing job or moving home.

Fed up with fees

Our executive director, Richard Lloyd said: 'Consumers are fed up with being hit with unexpected, additional costs for financial products that lead to them paying more than they bargained for. These fees can be hard to avoid, and people often don't know what they're really paying for.'

We want the financial services industry to Stop Sneaky Fees and Charges, and put an end to excessive, unclear and hard to compare fees that do nothing to improve the low level of trust in these markets. You can help by signing our petition and sharing this campaign with your friends and family.

Take action

Sign our petition to stop sneaky fees and charges

petition signatures
Help us reach 125,000

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