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Campaigns | Unlock mobile phones

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Vodafone, EE and Three respond

Yesterday we revealed that mobile customers are collectively overpaying by £355m a year for handsets they’ve already paid for. Read how the main offenders - Vodafone, EE and Three - responded to our call for action.

New cap for lost or stolen phones falls short

The Government has announced a new voluntary agreement with five major mobile operators to tackle shock phone bills.


Win! EE cuts mobile unlocking fees

27th February

Victory for mobile unlocking in the US - what about in the UK?

All mobile operators in the US now have to unlock mobile phones and tablets at the end of your contract. In the UK, we want providers to follow the US’s lead and make switching easier by unlocking handsets automatically for free.

Mobile users should not foot bill for fraud

We're calling on Britain's biggest mobile phone operators to play fair with their customers one year after they promised to protect people facing massive bills if their phone is lost or stolen.


Ofcom publishes guide to mobile unlocking policies

Ofcom today published a guide on how the major mobile providers lock and unlock phones.

Ofcom’s guide features tables on which providers lock mobile phones and how much it will cost you to unlock them. There is lots of variation in what different companies do, highlighting how confusing it can be for consumers.

Three Mobile and Giffgaff already sell all of their mobiles unlocked. However, others charge as much as £20 to get your phone unlocked – a process that can take as long as 28 days.

Our executive director, Richard Lloyd, said:

'Ofcom's research shows just what a minefield the unlocking policies of mobile phone firms are for consumers, with some companies charging up to £20 for the privilege.

"We want providers to either sell handsets unlocked or unlock them for free at the end of a contract, so people are able to switch to the best deal for them.'

We think all handsets should be unlocked for free – if you agree, make sure to sign our petition and share it with your friends.


New protections against mobile phone bill shock

New proposals from the Government will protect consumers from huge bills run up on stolen mobiles.


Have you bartered for a better mobile deal?

When your mobile phone starts to slow down and it generally begins to look a bit tired, you may be looking to upgrade to a new handset. But how do you make sure you’re getting the best out of your upgrade?
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