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Campaigns | Unlock mobile phones

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Update

Ofcom publishes guide to mobile unlocking policies

Ofcom today published a guide on how the major mobile providers lock and unlock phones.

Ofcom’s guide features tables on which providers lock mobile phones and how much it will cost you to unlock them. There is lots of variation in what different companies do, highlighting how confusing it can be for consumers.

Three Mobile and Giffgaff already sell all of their mobiles unlocked. However, others charge as much as £20 to get your phone unlocked – a process that can take as long as 28 days.

Our executive director, Richard Lloyd, said:

'Ofcom's research shows just what a minefield the unlocking policies of mobile phone firms are for consumers, with some companies charging up to £20 for the privilege.

"We want providers to either sell handsets unlocked or unlock them for free at the end of a contract, so people are able to switch to the best deal for them.'

We think all handsets should be unlocked for free – if you agree, make sure to sign our petition and share it with your friends.

Success

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New proposals from the Government will protect consumers from huge bills run up on stolen mobiles.

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Have you bartered for a better mobile deal?

When your mobile phone starts to slow down and it generally begins to look a bit tired, you may be looking to upgrade to a new handset. But how do you make sure you’re getting the best out of your upgrade?
News

Is it too difficult to unlock mobile phones?

A recent YouGov survey for mobile operator Giffgaff finds that almost a third of mobile users aren’t sure if liberating your handset (from the network it’s initially locked to) is legal.
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