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Campaigns | Unlock mobile phones

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Win! Ofcom proposes simpler mobile switching

23rd March

In a win for our Unlock Better Mobile Deals campaign, Ofcom has announced plans to overhaul mobile phone switching. With almost six million mobile users having never switched due to concerns about the current process, it’s time for change.

Two options for simpler switching

Ofcom has outlined two alternative options to make switching your mobile provider quicker and simpler.

First up is Ofcom’s preferred option and also the option we’ve been campaigning for over the years, with the backing of more than 75,000 supporters. This option is something called ‘gaining provider-led’ switching. This simply means that the responsibility of the switch is entirely in the hands of your new provider. Just like when switching bank or energy supplier, you won’t need to contact your existing provider to swap mobile providers.

Ofcom’s second option is to make it easier to take your mobile number with you. This would mean that you’d be able to request your ‘PAC’ code by text message or online.

Sharon White, Ofcom’s chief executive, said:

‘It is unacceptable for people to be missing out on better mobile deals because they fear the hassle of switching, or are put off having had a poor experience in the past.

‘We want mobile customers to benefit from speedier, simpler switching, making it easier for them to vote with their feet and take advantage of choice in the market.’

Brought in without delay

Our executive director Richard Lloyd said:

‘It needs to be much simpler for people to switch mobile providers with the company gaining the customer leading the process. Ofcom has been promising action on this issue for some time and this change must now be brought in without delay.’

If you want to see Ofcom bring through simpler switching straight away, please sign our petition to unlock better mobile deals.


Win! EE to drop all unlocking fees

EE has announced that it will be dropping all fees to unlock mobile phones.


Vodafone, EE and Three respond

Yesterday we revealed that mobile customers are collectively overpaying by £355m a year for handsets they’ve already paid for. Read how the main offenders - Vodafone, EE and Three - responded to our call for action.

New cap for lost or stolen phones falls short

The Government has announced a new voluntary agreement with five major mobile operators to tackle shock phone bills.


Win! EE cuts mobile unlocking fees

27th February

Victory for mobile unlocking in the US - what about in the UK?

All mobile operators in the US now have to unlock mobile phones and tablets at the end of your contract. In the UK, we want providers to follow the US’s lead and make switching easier by unlocking handsets automatically for free.

Mobile users should not foot bill for fraud

We're calling on Britain's biggest mobile phone operators to play fair with their customers one year after they promised to protect people facing massive bills if their phone is lost or stolen.

New protections against mobile phone bill shock

New proposals from the Government will protect consumers from huge bills run up on stolen mobiles.

Take action

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