Today we launch our campaign to Unlock Better Mobile Deals. You shouldn’t be trapped in contracts that aren’t right for you, and we need your help to get the message through to providers.
Only four in 10 people trust their mobile phone company to put them on the best deal at the end of their contract. That’s why we’re calling on providers to proactively contact you about when your contract's about to end, along with details of the best deals for your usage.
Then we come to the issue of locked phones. Mobile companies can charge people as much as £20 to unlock their phones and will often only do so when asked, which can hold you back from switching providers.
Two thirds of mobile users think that’s unfair, including our supporter Pat:
'Two months after I left T-Mobile they refused to unlock my phone as I'm not an active customer. They should have automatically unlocked it when I left. I basically feel like I have been used.’
We want providers to unlock handsets for free when contracts end, and to sell pay-as-you-go handsets unlocked from the get go.
Our executive director Richard Lloyd said:
‘Mobile phones are an essential part of daily life for many people and consumers shouldn’t be locked into contracts that do not suit their usage.
‘We want to send a message to mobile phone companies that they should help customers get a better deal by alerting people that their contracts are about to end and by unlocking handsets for free.’
So if you’re sick of being locked into a mobile contract that’s not right for you, sign our petition and get your friends and family to take action too.
New proposals from the Government will protect consumers from huge bills run up on stolen mobiles.