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Campaigns | Mobile phone contracts

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Success

Vodafone announces ‘fixed price contract promise’

Vodafone has decided to do the right thing by its customers and has announced it will follow the spirit of Ofcom’s new ‘fixed means fixed’ rules.

Success

New rules to ensure Fixed Means Fixed

Ofcom’s new rules to protect you from surprise mid-contract price rises will come into effect tomorrow. This win is thanks to your support for our Fixed Means Fixed campaign.

News

Mobile customers are still baffled by RPI price rises

Ahead of the results of Ofcom’s consultation, our latest research has found that most of us don’t know the rate our so-called ‘fixed’ mobile phone contract can increase by. Sign our petition to make sure that Ofcom sticks to its guns.

Update

You voted ‘No’

10th July
News

‘Hi, we’re Virgin Mobile and we’re putting prices up by 2.9%’

Virgin Mobile is increasing its prices by 2.9%. For new customers? No, for existing customers locked into fixed contracts. Our digital campaigner, Patrick, laments this latest price rise.
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Tesco Mobile is our Best Telecom Services Provider 2013

Tesco Mobile wins our Which? Award 2013 for Best Telecom Services Provider. It topped the podium thanks to high customer scores and its pledge not to raise prices for customers mid-contract. We'd still like to see this clearly stated in its T&Cs.
News

Talkmobile joins the price rise gang

Talkmobile, owned by Carphone Warehouse, announces an up to 3% price rise for its fixed contract customers. Described as a ‘small change to the price of your pay monthly mobile tariff’, the rise will hit customers from 1 June 2013.
News

EE announces price rise for Orange and T-Mobile customers

Citing ‘rising business costs’ EE is increasing prices by 3.3% for Orange and T-Mobile customers. We estimate these customers will collectively pay almost £52m extra per year. Our digital campaigner Patrick argues that fixed should mean fixed.
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