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Campaigns | Nuisance calls and texts

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Calling Time on Nuisance Calls and Texts

Update

Win! ICO issues £400,000 record fine to cold-call firm

11th May

The Information Commissioner’s Office (ICO) has fined a cold-calling company a record £400,000.

The ICO deemed Keurboom Communications to be in breach of privacy laws by making over 100 million nuisance calls. The unsolicited calls related to road-accident and insurance policy compensation.

Over 1,000 complaints were made about the now insolvent Bedfordshire-registered company. The ICO has said it is committed to recovering the fine despite Keurboom no longer operating.

This is a win for the Calling Time on Nuisance Calls campaign as we continue to see more and more cold-calling companies held to account for malpractice.

Responding to the record fine, Alex Neill, Which? Managing Director of Home Products and Services, said:

‘Nuisance calls are a menace, so it's right that the companies making them are held to account and hit with big fines.

‘The next Government should swiftly bring in new powers holding directors personally accountable for these unlawful calls.’

The news of this record fine comes just seven months after the ICO announced that directors of nuisance call companies face personal fines of up to £500,000. This was one of the asks of our Calling Time on Nuisance Calls campaign and was another subsequent win for Which?. However, such action is yet to be taken.

To date, more than 500,000 people have signed to support the Which? campaign calling time on nuisance calls and texts.

Find out what you can do to avoid nuisance calls by reading our online guide.

News

Record £350,000 fine for PPI nuisance calling firm

The Information Commissioner’s Office (ICO) has hit a lead generation company with a record £350,000 fine for making millions of nuisance calls.
News

Massive £850,000 fine slapped on nuisance calling company

A company that bombarded people with nearly six million nuisance calls has been fined £850,000.
Success

SSE backs our Calling Time campaign

SSE has put its full backing behind our Calling Time on Nuisance Calls campaign.

26th October 26 Oct
Event

Nuisance calls debated in Parliament

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