SSE has put its full backing behind our Calling Time on Nuisance Calls campaign.
It became the first energy company to end cold calling in 2013 and now it is encouraging other companies to do the same.
'We’re proud to make a difference, ensuring that contact with customers is on their terms and that any great deals we offer are relevant to what our customers want.
'So, in line with the ‘Which?’ campaign, we use Caller Line Identification (CLI) for all marketing calls; we let other companies in our data chain know whether you’ve opted out of all marketing calls or texts; and we make sure we contact with you within six months from the time you gave consent when your initial consent was given via a third party.
'We also make it easy for you to withdraw your consent; we screen all telephone numbers against the Telephone Preference Service (TPS), except where customers have specifically requested a call from us; and we carry out an review of the effectiveness of these policies every year.'
Our campaign calls for senior executives to be held responsible for nuisance calls from their company. On that point, SSE has named their sales director, Gary Pickering, as being responsible for their policy on cold calling. SSE adds:
If you’ve received a cold call from us, or anyone else, you can report it to the relevant industry bodies by using the simple complaints tool on the Which? website.'