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Campaigns | Nuisance calls and texts

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Calling Time on Nuisance Calls and Texts

Update

New nuisance calls report rings in the changes

31st October

The All Party Parliamentary Group's inquiry on nuisance calls today published a report with its recommendations.

We worked closely with MPs, including co-chairs Alun Cairns and Mike Crockart MP, to make sure that your views were considered when compiling the report.

We cannot wait a year

Co-chair of the group Mike Crockart MP said at the launch of the report:

‘I am delighted with the final report, and I am extremely grateful to everyone who took part in the inquiry. We received nearly 100 pieces of written evidence, as well as hearing oral evidence from 16 different companies and organisations. The APPG also worked closely with Which? on the report, as it was imperative that the interests of the consumer were kept at the heart of the inquiry.

'What became clear as the inquiry progressed was that we cannot wait a year or more for the Government to act.

'The report makes 16 recommendations to both the Government and industry. All recommendations are easily achievable and if implemented will; improve compliance; make reporting easier and more effective; protect and empower consumers and improve the regulator’s capacity to take action.'

Control over your personal data 

Our executive director Richard Lloyd said:

'We need to see the law strengthened so people have greater control over use of their personal data and to make it easier for regulators to take action against companies breaking the rules.'

More than 92,000 of you have told us that you're sick and tired of being bombarded by nuisance calls and texts. We're pleased to see MPs recognising that the current system is failing the public. We want to see the Government go further and faster to call time on this menace.

Read more about this and add your views.

News

Lee Beaumont turns the tables on cold callers with an 0871 number

Our Which? Conversation regular Lee Beaumont’s story of using a premium rate 0871 number to charge nuisance callers has gone global
News

SSE and Eon promise to end unsolicited calling

Two energy companies today announced that they will end unsolicited calls to potential customers! SSE announced its move away from cold calling first, with Eon following soon after.
Success

Regulators announce a joint action plan against nuisance calls

In more good news for our campaign, the ICO and Ofcom have announced a formal partnership to take on nuisance calls and texts.

Success

The government has announced plans to crackdown on nuisance calls and texts!

In a win for our 81,000 supporters, the government has announced plans to strengthen laws so that it's easier for regulators to punish nuisance calling companies.

The government has heard your calls

In a win for our campaign the government has announced plans to clamp down on nuisance calls and texts. It will implement two of our key asks:

1. The government will make it easier for Ofcom and the Information Commissioner’s Office (ICO) to share data about nuisance calling companies.

2. The ICO will only have to prove that nuisance calls are an annoyance before taking enforcement action, rather than distress or substantial harm.

In response to the government's announcement, Which? executive director, Richard Lloyd said:

'Action to make it easier for regulators to punish companies who break the rules cannot come soon enough for the nearly nine in 10 of us who receive nuisance calls and texts.

'More than 81,000 people have already joined our campaign to help end this menace. We also want to see the government go further, faster by strengthening the law on consent and the use of personal data.'

These changes alone should lead to action against the worst perpetrators of nuisance calls and texts. Thanks to all our supporters who helped make this happen.

Read more about the government's plans.

27th June 27 Jun
Event

We're calling time in Victoria station, London

We'll be in London chatting to you about why you're fed up with nuisance calls and texts. Come down and help us to dial-up the pressure on regulators and government.

Take action

Sign our petition to help call time on nuisance calls and texts

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