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Campaigns | Nuisance calls and texts

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Calling Time on Nuisance Calls and Texts


Win! New BT service to block nuisance calls

11th February

In a win for our Calling Time on Nuisance Calls campaign, BT is to launch a free service that will block nuisance calls before they get to you.

BT has announced a new service aimed at diverting millions of nuisance calls, which is set to launch later this year. BT has said that it will harness huge computer power to analyse and monitor calls to the company’s 10 million domestic customers and identify any patterns of callers.

Any rogue numbers will then be diverted to a junk voice box, which BT estimates will affect up to 25m unwanted calls a week.

BT customers will also be able to divert calls themselves to a ‘blacklist’.

Tackling nuisance calls at source

BT’s chief exec John Petter said:

‘We are delighted to have made this major breakthrough. Now we are able to announce that we are working to identify and tackle huge numbers of [nuisance] calls in the network.’

Our executive director Richard Lloyd said:

‘People are fed up with being bombarded with unwanted calls so this is a step in the right direction for millions of BT customers.’

We now need to see more action taken by the industry and Government to help reduce the anxiety caused by unsolicited calls. You can help by joining more than 300,000 others by signing our petition to call time on nuisance calls.



Massive £850,000 fine slapped on nuisance calling company

A company that bombarded people with nearly six million nuisance calls has been fined £850,000.

SSE backs our Calling Time campaign

SSE has put its full backing behind our Calling Time on Nuisance Calls campaign.


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26th October 26 Oct

Nuisance calls debated in Parliament


Nuisance calls to mobiles on the rise

26th October

Our latest research has revealed that mobile phone users are still getting a huge number of nuisance calls.

In the space of a month, one in ten mobile users in our survey said they’d had more than 20 unwanted calls. Seven in ten said they’d had at least one nuisance calls to their mobile, compared to just over half in 2013.

And yet, of the 78.9m active mobile phone subscriptions in the UK just 3% are registered with the Telephone Preference Service (TPS).

Register your mobile phone

Our executive director Richard Lloyd said:

‘With the number of nuisance calls to mobile phones on the rise, it’s vital people register their phone if they want to help protect themselves from this everyday menace.’

While two thirds are aware of the TPS, we found only around a third of people said they think the TPS can be used to block unsolicited calls to mobiles. That compares to almost all who thought it can be used with landlines.

Action on nuisance calls needed

Although the TPS will help curb unsolicted calls to your mobile, further action is needed, which is why we need your support for our Calling Time on Nuisance Calls campaign.

Richard Lloyd added:

‘The Government, regulators and business need to continue to work together to tackle nuisance calls, with further action to cut them off at source and make senior executives accountable if their company is caught flouting the rules.’


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