We’re calling on the Government, regulators and businesses to renew their efforts to call time on nuisance calls and texts as complaints continue to rack up in the tens of thousands.
Back in December an official task force – chaired by Which? – outlined 15 recommendations for action on nuisance calls and texts. But our analysis of data from the Information Commissioner’s Office shows that since the task force reported, there have been around 61,500 official complaints about nuisance calls and texts. With just 2% of people who receive unwanted calls reporting them to the regulator, the true figure is in the millions.
Which? executive director, Richard Lloyd said:
‘Despite a clear action plan from the nuisance calls task force, it’s disappointing that so many unwanted calls and texts are still being received. People are sick of being bombarded with nuisance calls that invade their privacy and waste their time.
‘The Government knows what’s required to tackle nuisance calls, so we need to see more sustained action, with senior executives held to account, to help put an end to this everyday menace.’
We found that a quarter of people don’t know where to complain when they receive an unwanted call, so we’re making it easier by launching a new online complaints tool. Reporting nuisance calls and texts to regulators gives them the evidence they need to take action against companies breaking the rules.
- the Government to make top staff legally accountable for their company's nuisance calls, and require businesses to show their number when they call. Our new research found that eight in 10 people support greater accountability over nuisance calls, including directors being personally fined if their company breaks the rules.
- businesses to support our campaign by making a public commitment to tackle nuisance calls
- regulators to give people more power by putting them in control of how their personal data is used.