Our latest research has revealed that mobile phone users are still getting a huge number of nuisance calls.
In the space of a month, one in ten mobile users in our survey said they’d had more than 20 unwanted calls. Seven in ten said they’d had at least one nuisance calls to their mobile, compared to just over half in 2013.
And yet, of the 78.9m active mobile phone subscriptions in the UK just 3% are registered with the Telephone Preference Service (TPS).
Register your mobile phone
Our executive director Richard Lloyd said:
‘With the number of nuisance calls to mobile phones on the rise, it’s vital people register their phone if they want to help protect themselves from this everyday menace.’
While two thirds are aware of the TPS, we found only around a third of people said they think the TPS can be used to block unsolicited calls to mobiles. That compares to almost all who thought it can be used with landlines.
Action on nuisance calls needed
Although the TPS will help curb unsolicted calls to your mobile, further action is needed, which is why we need your support for our Calling Time on Nuisance Calls campaign.
Richard Lloyd added:
‘The Government, regulators and business need to continue to work together to tackle nuisance calls, with further action to cut them off at source and make senior executives accountable if their company is caught flouting the rules.’
A green energy company has been fined a record £200,000 by the Information Commissioner's Office (ICO).
More than six million nuisance calls
The ICO said its investigation found that Home Energy & Lifestyle Management Ltd (Helms) made more than six million calls as part of an automated call marketing campaign offering ‘free’ solar panels.
Our executive director Richard Lloyd said:
‘A bumper £200,000 fine by the ICO should make nuisance callers sit up and take notice. We now also need to see senior executives held personally accountable if their organisation makes unlawful calls.'
The fine comes after a number of similar fines by the ICO against nuisance calling companies.
Making people's lives a misery
The ICO received 242 complaints about Helms between October and December 2014. One complainant said they'd been waiting for news of a terminally ill family member and couldn't ignore the phone, and felt powerless against the automated calls.
The ICO's head of enforcement, Steve Eckersley, said:
‘This company's ignorance of the law is beyond belief. It didn't even bother to find out what the rules were and its badly thought-out marketing campaign made people's lives a misery.
‘The monetary penalty is for a significant amount because of the clear failings of the company, and the number of people affected by its deliberate and unlawful campaign.’
If you want to see the back of nuisance calls, sign our petition.
Will Morris, group managing director, retail at energy company SSE, said:
'Nobody likes receiving a sales call they haven’t consented to, so we put a stop to it back in 2013. We’re not interested in harassing customers – we’re only interested in speaking to them on their own terms about products and services that are actually relevant to them. In the long run, it makes commercial sense as well as being the right thing to do. So we’re right behind this campaign and want to see more action to clamp down on nuisance calls.'
'BT has been at the forefront of tackling nuisance calls and we welcome the work that Which?, Ofcom, the ICO, industry and Government have done so far in tackling this issue and in raising consumer awareness. BT has developed the BT 8500 phone, which stops up to 100 per cent of unwanted calls. We have also improved the network so that full telephone numbers are displayed for calls made from abroad. These and other products help our customers to manage their calls and only answer calls they want to receive.
'As a responsible business, we make great efforts to ensure we only call customers who want to hear from us. To help to achieve this we have a policy on customer consent that continues to develop in line with customer feedback. We always display a number and leave a message so the customer knows BT called them and customers can contact us to remove themselves from our calling lists.'