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Campaigns | Nuisance calls and texts

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Calling Time on Nuisance Calls and Texts

Massive £850,000 fine slapped on nuisance calling company

A company that bombarded people with nearly six million nuisance calls has been fined £850,000.

The National Advice Clinic was hit with this record fine by the Claims Management Regulator (CMR) for making millions of calls about noise induced hearing loss.

Kevin Rousell, the head of CMR, said:

‘This company’s cold-calling campaign was deliberate and sustained, and a flagrant breach of our marketing requirements. They showed an alarming disregard for the misery their tactics can cause, particularly to elderly and vulnerable people.

‘The size of this penalty demonstrates how seriously we take this issue - nuisance calls will not be tolerated.’

Ignoring the TPS register

The National Advice Clinic, also known as the Industrial Hearing Clinic or the Central Compensation Office, made the calls between October 2014 and April 2015.

And many of these were made to people who were registered with the Telephone Preference Service (TPS), which resulted in almost 2,000 complaints being made to Ofcom about the company.

If you want to see more nuisance calling companies fined, report the nuisance calls and texts you get by using our free reporting tool.

Senior executives held to account

Our executive director Richard Lloyd said:

‘Millions of people are still being plagued with nuisance calls, so it’s good to see bigger fines for firms flouting the rules.

‘We now need to see much tougher penalties for senior executives of companies making unlawful calls including board directors being held personally accountable.’

If you agree with Richard and the more than 300,000 people who support our campaign, please sign our petition to call time on nuisance calls.


Regulator to act on nuisance call firms

As part of its ongoing crackdown on nuisance calls, the Information Commissioner's Office (ICO) has announced today that it will be contacting over 1,000 companies involved in the compiling and trading of personal data to investigate their practices and ensure they are acting lawfully.

The regulator will be writing out to businesses this week requesting information on the data these firms hold and share; how this data is collected; and the details of companies that they have worked with in the past six months. The regulator will also be issuing three fines to businesses this week.

Commenting on today’s announcement, our executive director Richard Lloyd said:

‘Millions of people are still being plagued with nuisance calls, so it's good the ICO is continuing to crack down on firms that are flouting the rules.

‘We now need to see much tougher penalties for senior executives of companies making unlawful calls, including board directors being held personally accountable.’


SSE backs our Calling Time campaign

SSE has put its full backing behind our Calling Time on Nuisance Calls campaign.

26th October 26 Oct

Nuisance calls debated in Parliament


Green energy company fined £200,000 for nuisance calling

A green energy company has been fined a record £200,000 by the Information Commissioner's Office (ICO).

More than six million nuisance calls

The ICO said its investigation found that Home Energy & Lifestyle Management Ltd (Helms) made more than six million calls as part of an automated call marketing campaign offering ‘free’ solar panels.

Our executive director Richard Lloyd said:

‘A bumper £200,000 fine by the ICO should make nuisance callers sit up and take notice. We now also need to see senior executives held personally accountable if their organisation makes unlawful calls.'

The fine comes after a number of similar fines by the ICO against nuisance calling companies.

Making people's lives a misery

The ICO received 242 complaints about Helms between October and December 2014. One complainant said they'd been waiting for news of a terminally ill family member and couldn't ignore the phone, and felt powerless against the automated calls.

The ICO's head of enforcement, Steve Eckersley, said: 

‘This company's ignorance of the law is beyond belief. It didn't even bother to find out what the rules were and its badly thought-out marketing campaign made people's lives a misery.

‘The monetary penalty is for a significant amount because of the clear failings of the company, and the number of people affected by its deliberate and unlawful campaign.’

If you want to see the back of nuisance calls, sign our petition.

Sky: New rules to stop spam texters and cold calls

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