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Campaigns | Nuisance calls and texts

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Calling Time on Nuisance Calls and Texts

Massive £850,000 fine slapped on nuisance calling company

A company that bombarded people with nearly six million nuisance calls has been fined £850,000.

The National Advice Clinic was hit with this record fine by the Claims Management Regulator (CMR) for making millions of calls about noise induced hearing loss.

Kevin Rousell, the head of CMR, said:

‘This company’s cold-calling campaign was deliberate and sustained, and a flagrant breach of our marketing requirements. They showed an alarming disregard for the misery their tactics can cause, particularly to elderly and vulnerable people.

‘The size of this penalty demonstrates how seriously we take this issue - nuisance calls will not be tolerated.’

Ignoring the TPS register

The National Advice Clinic, also known as the Industrial Hearing Clinic or the Central Compensation Office, made the calls between October 2014 and April 2015.

And many of these were made to people who were registered with the Telephone Preference Service (TPS), which resulted in almost 2,000 complaints being made to Ofcom about the company.

If you want to see more nuisance calling companies fined, report the nuisance calls and texts you get by using our free reporting tool.

Senior executives held to account

Our executive director Richard Lloyd said:

‘Millions of people are still being plagued with nuisance calls, so it’s good to see bigger fines for firms flouting the rules.

‘We now need to see much tougher penalties for senior executives of companies making unlawful calls including board directors being held personally accountable.’

If you agree with Richard and the more than 300,000 people who support our campaign, please sign our petition to call time on nuisance calls.


SSE backs our Calling Time campaign

SSE has put its full backing behind our Calling Time on Nuisance Calls campaign.

It became the first energy company to end cold calling in 2013 and now it is encouraging other companies to do the same.

SSE says:

'We’re proud to make a difference, ensuring that contact with customers is on their terms and that any great deals we offer are relevant to what our customers want.

'So, in line with the ‘Which?’ campaign, we use Caller Line Identification (CLI) for all marketing calls; we let other companies in our data chain know whether you’ve opted out of all marketing calls or texts; and we make sure we contact with you within six months from the time you gave consent when your initial consent was given via a third party.

'We also make it easy for you to withdraw your consent; we screen all telephone numbers against the Telephone Preference Service (TPS), except where customers have specifically requested a call from us; and we carry out an review of the effectiveness of these policies every year.'

Our campaign calls for senior executives to be held responsible for nuisance calls from their company. On that point, SSE has named their sales director, Gary Pickering, as being responsible for their policy on cold calling. SSE adds:

If you’ve received a cold call from us, or anyone else, you can report it to the relevant industry bodies by using the simple complaints tool on the Which? website.'


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26th October 26 Oct

Nuisance calls debated in Parliament


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