Which? uses cookies to improve our sites and by continuing you agree to our cookies policy.

Campaigns | Nuisance calls and texts

Calling time campaign media image  320925
Calling Time on Nuisance Calls and Texts
26th October 26 Oct

Nuisance calls debated in Parliament


Green energy company fined £200,000 for nuisance calling

A green energy company has been fined a record £200,000 by the Information Commissioner's Office (ICO).

More than six million nuisance calls

The ICO said its investigation found that Home Energy & Lifestyle Management Ltd (Helms) made more than six million calls as part of an automated call marketing campaign offering ‘free’ solar panels.

Our executive director Richard Lloyd said:

‘A bumper £200,000 fine by the ICO should make nuisance callers sit up and take notice. We now also need to see senior executives held personally accountable if their organisation makes unlawful calls.'

The fine comes after a number of similar fines by the ICO against nuisance calling companies.

Making people's lives a misery

The ICO received 242 complaints about Helms between October and December 2014. One complainant said they'd been waiting for news of a terminally ill family member and couldn't ignore the phone, and felt powerless against the automated calls.

The ICO's head of enforcement, Steve Eckersley, said: 

‘This company's ignorance of the law is beyond belief. It didn't even bother to find out what the rules were and its badly thought-out marketing campaign made people's lives a misery.

‘The monetary penalty is for a significant amount because of the clear failings of the company, and the number of people affected by its deliberate and unlawful campaign.’

If you want to see the back of nuisance calls, sign our petition.

Sky: New rules to stop spam texters and cold calls

Take action

Sign our petition to help call time on nuisance calls and texts

petition signatures
Help us reach 600,000

Recent Supporters

  • Benjamin about 1 hour ago
  • Dennis about 3 hours ago
  • allison about 4 hours ago
  • Hazel A about 5 hours ago
  • Blaine about 6 hours ago