Personal finance

Banking and finance illustration

Consumers are continually being short changed – we need to see Big Change in banking now. Customer service should come before sales, standards and ethics must improve, and bankers must be held to account.

Our latest campaign

Banking and finance illustration

Big Change

We want banks for customers, not bankers. Find out how you can help... Contains video

The Big Change demands:

  • Bankers should put customers first, not sales
  • Bankers should meet professional standards and comply with a code of conduct
  • Bankers must be punished for mis-selling and bad practice

Watchdog not Lapdog campaign

Dog with glasses

Watchdog gallery

Just fewer than 200 dog photos were submitted for our Watchdog not Lapdog competition

Watchdog taster image

Campaign progress

Find out how your support helped shape the new financial regulator via our campaign timeline.

Personal finance issues we campaign on

PPIJudicialReview

Payment Protection Insurance (PPI)

Our online tool helps you claim back your mis-sold PPI policy. Contains video

Yellow warning sign with black exclamation mark

Claims management companies

We're calling for all claims management companies to follow our best practice.

Crash

Banking for consumers

After the bank bailout, we think consumers deserve more from their banks.

airline credit charges

Stop 'rip off' charges

How you helped stamp out unfair credit and debit card surcharges.

Conference

The Future of Banking Commission

Which? is aiming to put the wider interests of society at the heart of financial reform.

Green neon pound sign

The Affordable Energy Campaign

Which? wants you to pay as little as possible for energy. Find out how you can help. Contains video

Which? works for you