Big Change
- Bankers should put customers first, not sales
- Bankers must meet professional standards and comply with a code of conduct
- Bankers must be punished for mis-selling and bad practice
What's in this guide
Pledge your support
Pledge your support to show government and industry that you're fed up of the banks' bad behaviour.
Bank staff under pressure to sell
We interviewed 500 front-line bank staff to find out just how deep sales culture runs in Britain's banks.
Bankers need a code of conduct
You told us a code of conduct for bankers could help restore your trust in the industry. 
