Stop 'rip off' charges Consumer Rights Directive

Over 2,400 of you have helped us lobby Ed Davey, the UK's consumer affairs minister, to make sure that he supported the proposed ban in the Consumer Rights Directive to stamp out excessive surcharging.

Consumer Rights Directive

Hundreds of you took the time to customise your emails to share your examples of 'rip off' surcharges. We're really grateful for your support. Sharing your personal experiences provided evidence that these surcharges are excessive and they're affecting your life.

Ban excessive surcharging

On the 23 June Europe voted to keep the proposed ban on excessive surcharging in the Consumer Rights Directive. 

We were delighted when the  European Parliament agreed to cap debit card surcharges across Europe via an amendment in the Consumer Rights Directive. 

The agreement was made across Europe and member states are obliged to incorporate the changes into their laws by June 2014.

UK government take action early

We've been lobbying financial secretary Mark Hoban to implement the ban in the UK earlier by amending the Payment Services Regulations.

The Treasury has now confirmed it will implement the ban on excessive surcharges by bringing the Consumer Rights Directive into effect in the UK by the end of 2012.