Campaigns | Premium rate customer lines

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GPs told not to use pricey 084 phone numbers

NHS England has told GPs to stop forcing patients to call expensive phone lines.

Update

Scottish Power stops using costly customer phone numbers

4th November

Scottish Power is the last of the Big Six energy suppliers to move away from an expensive phone number for its customer service line.

Scottish Power changes numbers

Thanks to your support for our Costly Calls campaign, you can now call Scottish Power on 0800 0270 072 or 0345 270 0700.

From a landline, calls to 0800 numbers are free. And from a mobile, 03 calls cost no more than other local rate numbers and are included in most call packages.

Scottish Power told us:

‘We want to make it easier for our customers to deal with us and that’s why, following feedback from our customers and consumer groups including Which?, we are moving our main number to 0800 for our most frequently used Customer Service number.’

Sign our petition

We’re pleased to see that all of the Big Six energy suppliers now offer free or low-cost customer helplines.

We’d now like to see travel firms, financial companies and public bodies follow their example. You can help us achieve this by signing our Costly Calls petition.

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40,000 supporters for our Costly Calls campaign!

In just over four days, our Costly Calls campaign has reached an impressive 40,000 signatures! Thank you very much to our 40,000th supporter Michael, and everyone else who has signed our petition so far.

News

Government to review use of costly phone lines

The government's use of costly phone numbers like 0845 and 0870 will be reviewed to save consumers money.
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