Many public bodies, including the Student Loans Company, the Environment Agency Flood Line and the Redundancy payments service helpline, use high-rate numbers. We’re calling on public bodies to lead by example by scrapping expensive numbers for their customer services and complaints lines.
Scottish Power is the last of the Big Six energy suppliers to move away from an expensive phone number for its customer service line.
Thanks to your support for our Costly Calls campaign, you can now call Scottish Power on 0800 0270 072 or 0345 270 0700.
From a landline, calls to 0800 numbers are free. And from a mobile, 03 calls cost no more than other local rate numbers and are included in most call packages.
Scottish Power told us:
‘We want to make it easier for our customers to deal with us and that’s why, following feedback from our customers and consumer groups including Which?, we are moving our main number to 0800 for our most frequently used Customer Service number.’
We’re pleased to see that all of the Big Six energy suppliers now offer free or low-cost customer helplines.
We’d now like to see travel firms, financial companies and public bodies follow their example. You can help us achieve this by signing our Costly Calls petition.
In just over four days, our Costly Calls campaign has reached an impressive 40,000 signatures! Thank you very much to our 40,000th supporter Michael, and everyone else who has signed our petition so far.