Many public bodies, including the Student Loans Company, the Environment Agency Flood Line and the Redundancy payments service helpline, use high-rate numbers. We’re calling on public bodies to lead by example by scrapping expensive numbers for their customer services and complaints lines.
In just over four days, our Costly Calls campaign has reached an impressive 40,000 signatures! Thank you very much to our 40,000th supporter Michael, and everyone else who has signed our petition so far.
In a poll on our community site Which? Conversation, 99% of people say that companies should scrap premium rate numbers for their helplines.