We're pleased to see the Health Select Committee report 'Complaints and Raising Concerns' acknowledge the need for change in the way NHS complaints are dealt with.
Which? executive director, Richard Lloyd, said:
'It’s good to see MPs recognising the need to reform NHS complaints handling, and backing our call for a single Ombudsman service to join up health and social care complaints.
'We now need to see the Government acting on these recommendations and paving the way for wider reforms including the introduction of super-complaints, as in private markets, and complaints triggering action from the regulators.”
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