Nearly 1,000 of your comments have been sorted and packed up into dossiers for each of the train companies.
Your comments not only highlight the things you think train companies are getting wrong, they also share the things you think they're getting right. Comments cover everything from punctuality to cleanliness, and they're now in the hands of the train operators.
We want train companies to outline how they will act on your feedback to improve passenger satisfaction. In particular, we want to hear how they'll pro-actively encourage, listen to and respond to the feedback they're given on a daily basis.
You can read the dossier for your train company below.
We’re compiling dossiers of evidence on the UK’s train companies to take your concerns to the companies – and a number of MPs are now on-board to help.
We have joined forces with MPs from across the UK to ask people to share their train tales. We want train companies to listen to their passengers and act on their complaints.
Richard Lloyd, Which? executive director said:
'Commuters have been let down time and again by poor train services, yet despite the spiralling cost of tickets many are putting up with it and not complaining. We want to hear from passengers travelling in and out of London, and will make it easy for people to go on the record with their views.'
Heidi Alexander, MP for Lewisham East, said the results of our train passenger satisfaction survey – ranking Southeastern bottom of the pile - did not come as a surprise to her. She said:
'If people are being made to pay exorbitant sums for their travel, they are right to expect an excellent service, which they are simply not getting at the moment. I fully support the Get Trains on Track campaign and encourage people to feedback on their experiences of Southeastern.'
Nick de Bois, MP for Enfield North, told us that for too long commuters have not been able to fully hold rail operators and Network Rail to account. He said:
'This campaign from Which? is an important step in changing that and I urge commuters not to hold back in sharing their experiences which will also help our efforts here in Enfield to get lasting improvements to the rail services from both Greater Anglia and First Capital Connect.'
Our third annual train satisfaction survey finds shockingly low levels of satisfaction with the majority of the companies we looked at failing to score over 50%.
A shocking 11 of the 19 companies we looked at had a customer score of 50% or lower, with Greater Anglia and Southeastern scoring just 40%.
Steaming ahead however, with a record score of 70%, was Merseyrail which has become the first train company to become a Which? Recommended Provider.
Our new survey, of more 7,400 regular train passengers across all of the major train operating companies, compiled scores based on passengers' overall satisfaction and whether they would be likely to recommend the company.
We also asked passengers about their overall experience and found that nearly one in five of all passengers experienced a delay on their last journey – which rose to 26% for commuters.
One in ten passengers (11%) told us they had cause to complain about the last journey they had taken, but three-quarters (75%) didn't officially complain. Of those who did complain, more than half (55%) were dissatisfied with how it was handled.
Which? executive director, Richard Lloyd, said: 'It’s disappointing to see some train companies consistently falling down on the basics of customer service, with dirty and overcrowded carriages and toilets that don’t work.
We’re encouraging passengers to formally complain to their company and share their experiences to help us get the train companies back on track.
Richard Lloyd added: 'Seven rail franchises end in the next two years and we want to see passengers' experiences put right at the heart of the tender process so companies respond to consumer expectations and can be held to account if they don't.'
You may have thought that acquiring a profound understanding of the UK’s rail network was simply a pastime for enthusiasts – but think again as split tickets could be the secret to discovering your cheapest journey.
With just a few days of studying the history of British Rail and its successors, plus a map and an excellent memory, you too could learn how to buy the cheapest ticket to your destination.
Our train investigation reveals how fare structures hark back to the days of InterCity, Regional Railways and Network SouthEast, which all set their own prices for their part of the network. The effect is that splitting your journey when you cross one of these old boundaries can save you up to a third of your fare. You don’t even need to leave the train.
For the second year running Virgin tops our poll of train-passenger satisfaction.
Virgin came first with a customer score of 67%. First Capital Connect is last with a score of 40%, and Greater Anglia, South Eastern and First Great Western aren't far behind at the bottom of the table.
Virgin customers gave it a thumbs-up for value, punctuality and reliability. Merseyrail’s passengers also score it highly for both overall satisfaction and for value.
And for commuter journeys, where price rises hit hardest, London Overground customers also think they get good value for money. So it’s no surprise that London Overground tops our table for commuter services.
The Which? train satisfaction survey is made up of responses from 7,519 train users who have made an average of 37 train journeys each year.
Read more on our 2013 train survey
Virgin Trains topped our table with a score of 64% in the first ever Which? survey of train companies.
For the first time, we surveyed train passengers to find out what they think of the train companies they use. The survey paints a mixed picture of the service provided by train companies, with some passengers experiencing overcrowding, erratic punctuality and poor value for money.
Survey satisfaction scores ranged from 64% for top-rated company Virgin Trains to 40% for bottom-ranked Southeastern. Commuter companies generally received lower scores than train companies carrying a higher proportion of leisure passengers.
But commuter carrier c2c bucked this trend and achieved the second highest-score overall, at 61%.
Read more on our 2012 train survey
Which? campaigns to make people's lives simpler and fairer. Get involved in our latest campaigns and find out how to take action. Let's make change happen.