Skip to content
  • Log in
  • Cookies
  • More from Which?
Which? Consumer Rights the home of consumer advice
  • Menu
  • Help with your problem
  • Understand the regulations
  • Take action

Action Letter cancelling a contract for services made at a distance

Action

  • letter template
download ♜ print ⟱ email ✉

Next Steps

  • Related Actions 6
  • Related Regulations 1
  • Related Problems 7
See all Actions

If you want to to cancel a contract for services made over the phone or online, use this template letter to help you.

Was this useful? Spread the word

Facebook ☺ Twitter ☻ Google+ ¶ Reddit ☹

[Your address]

[Company address]

Dear Sir/ Madam

[Ref: Order/Contract number]

I recently entered into a contract [add details] on [date] [over the telephone/ online].

In accordance with my rights under Regulation 10 of the Consumer Protection Distance Selling Regulations 2000, I would like to cancel the contract.

I require written confirmation from you that the contract has indeed been cancelled and  that no payment will be claimed by you.

Yours sincerely


Cancel Letter Buying online Distance sale Unwanted Contract

Was this useful? Spread the word

Facebook ☺ Twitter ☻ Google+ ¶ Reddit ☹
download ♜ print ⟱ email ✉

Related Actions (6) +

  • How do I cancel an online order?

  • How to cancel a contract without being penalised

  • How do I cancel an order for a service bought online?

  • Letter to cancel a contract made in person at your home

  • Letter to complain that you couldn’t cancel an online order

  • Letter to complain about goods that weren't received

Related Regulations (1) +

  • Distance Selling Regulations

Related Problems (7) +

  • Can I cancel an online order?

  • I want to cancel a financial product bought online

  • I've been waiting months an item I bought, can I cancel my order?

  • I want to return something bought online

  • I want to cancel my mobile phone contract early

  • I want to cancel a loan I've taken out, what do I need to know?

  • I want to cancel an insurance policy. Can I do this?

You are here:

  1. Home
  2. action
  3. Letter cancelling a contract for services made at a distance

Consumer Rights

Common Problems

  • What do I do if I have a faulty product?
  • I want to return my goods
  • The second hand car I bought has a problem
  • How do I use chargeback?
  • I had a flight delay, can I get compensation?

Common Regulations

  • Sale of Goods Act
  • Distance Selling Regulations
  • Section 75 of the Consumer Credit Act
  • Consumer Credit Act
  • Supply of Goods and Services Act 1982

Common Actions

  • Letter to request compensation for cancelled or delayed flights
  • Letter before small claims court claim
  • How to cancel a contract without being penalised
  • Letter to ask for a faulty item to be repaired or replaced
  • Letter to get a refund if your item is faulty

About Us

Consumer rights is a division of Which? that provides clear information on your rights offering simple solutions to solve your everyday consumer problems

Stay up to date with:

Facebook ☺ Twitter ☻

More from Which?

Advice & Reviews

  • Technology
  • Home & Garden
  • Cars
  • Money
  • Baby & Child
  • Energy
  • Tech Daily
  • Consumer Rights
  • Which? Local
  • Which? Switch
  • Which? University

Get Involved

  • Campaigns
  • Conversation

Help & Support

  • Computing Helpdesk
  • Travel Helpdesk
  • Money Helpline

Professional Service

  • Legal Services
  • Mortgage Advisers
  • Wills

Apps & Publications

  • Which? Reviews for iPhone
  • Which? for iPad
  • Magazines
  • Books
  • Good Food Guide

Your Account

  • Become a member
  • Log in

About Us

  • About Which?
  • Which? Policy
  • Consumer insight
  • Press office
  • Corporate
  • Careers
  • © Which? 2013 All rights Reserved
  • Privacy
  • Site map
  • Accessibility
  • Terms & Conditions

Sorry for interrupting, but there is something we need to tell you...

We have updated our cookie policy to reflect changes in the law on cookies and tracking technologies used on websites. To show you this page, we placed cookies on your computer. If you continue on this website, we will use further cookies to maximise your experience and help us to understand how we can improve it.

Accept & hide this message or Find out more

Cookies are text files containing small amounts of data which are downloaded to your computer, or other device, when you visit a website. Cookies are useful because they allow us to recognise your computer, and improve your experience on our websites. Some cookies are also necessary for the technical operation of our websites.

We are currently working hard to bring you the ability to choose and control the cookies placed on your computer when you use our websites.

Please read our cookie policy - it provides important information about the cookies we use, how we use them and how they can be deleted. Please remember that deleting cookies may affect your experience of our websites.