If your mobile phone has developed a fault and you want to have it repaired or replaced, or would like a refund instead, use this template letter.
Dear Sir/ Madam,
Ref: [contract number]
On [date] I bought a [make and model number] mobile phone from you. I have discovered that the phone has the following problem [add details].
The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.
As you are in breach of contract I am entitled to have the phone [repaired/replaced or refunded] and I would request that you confirm that you will do this within the next 14 days.
I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it.
I look forward to hearing from you