Step-by-step guide on what to do if your tickets don't arrive in time for your event.
1 Contact your ticket seller
If you haven't received tickets a couple of days before your event, call the ticket seller.
If they can't find a way of getting the tickets to you in time, say that you'll buy tickets elsewhere and reclaim the cost from them - if you think this would be possible.
2 Claim a refund
If tickets don't arrive before the event, then the company is in breach of contract. You have two choices:
- If tickets are available, you would be entitled to buy tickets elsewhere and then write to the original seller, with copies of the new tickets, to claim the money back from them. The tickets you buy must be equivalent to the tickets you originally purchased, or the next cheapest available.
- If there are no other tickets available, you would be entitled to claim for a refund and compensation for any additional costs, such as travel to the concert if you've paid for this beforehand.
3 Go to small claims court
If the ticket seller refuses to reimburse you for the tickets you bought or give you a refund you can take them to small claims court.